Refund and Returns Policy 

No refunds (services)

Services rendered including consulting, coaching, and copywriting, are not refundable. All projects require a non-refundable retainer to begin and the balance is due once the project is complete or in accordance to secure shopping cart terms and contract. Should a client choose not to complete a project, the deposit is kept for work invested in research, client contact, and any other service provided during the time Parties worked together.

No Refund (digital products)

Due to the digital nature of this product, and the immediacy of access, there are no refunds. 

 

Refund on digital product (if not downloaded)

Due to the nature of digital products, refunds will not be issued once an order has been placed and product has been downloaded. If you are unable to download the digital product, please contact the Wonderverse at admin@theonlywonderverse.com within three days for assistance.

 

If you change your mind and have not downloaded the product a refund can be issued upon request within three days.

 

Downloads are closely monitored to ensure you are able to successfully access purchased digital products.

 

We recommend contacting us if you have any questions before you purchase.

 

 

Refund Physical Product

Wonderverse offers a seven day money back guarantee. If you are unhappy with your product, please contact admin@theonlywonderverse.com.

Please provide your name, order number, and email address. All refunds will be given in the original form of payment. 

To be eligible for a return at the Wonderverse, the product that you purchased must be unused, still in its original packaging, and in the same condition as when you purchased it.

You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.

 

General refund

If you purchase physical books/comics/graphic novels, clothing, action figures, trading cards and are unhappy, we will gladly refund your money, no questions asked.

 

You have seven days to notify the Wonderverse at admin@theonlywonderverse.com. Your money will be refunded in the manner you paid (or whichever payment method is more convenient). After seven days, there are no refunds.

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